TERMS OF SERVICE

OVERVIEW

Welcome to Zeezen.

The terms “we”, “us” and “our” in these terms refer to Zeezen, operated by P.R. HOLDING ÅRHUS ApS, CVR no. 21265845.

Zeezen operates this online store and website, including the related information, content, features, tools, products and services made available to you as a customer (collectively, the “Services”).

The online store is technically operated via Shopify, which enables us to provide the Services to you.

These terms and conditions, together with the policies referred to herein (collectively, the “Terms of Service” or the “Terms”), describe your rights and obligations when you use the Services.

Please read these Terms of Service carefully.

By visiting, interacting with or using our Services, you accept these Terms of Service as well as our Privacy Policy:

https://zeezen.dk/policies/privacy-policy

Your mandatory rights under Danish law and other applicable consumer protection legislation are not affected by these Terms.

SECTION 1 – ACCESS AND ACCOUNT

When shopping with us, you must be of legal age or otherwise legally entitled to enter into the relevant agreement.

To use certain parts of the Services, including when purchasing products, you may be asked to provide information such as your name, email address and billing, payment and delivery information.

You are responsible for ensuring that the information you provide to us is accurate, current and complete, and that you have the right to disclose it.

If you create a customer account, you are responsible for protecting your login details and for activity carried out through your account.

You may not transfer, sell or otherwise assign your account to others.

SECTION 2 – OUR PRODUCTS

We strive to display and describe our products as accurately as possible.

However, colours, finishes, shades and other visual characteristics may appear differently depending on the screen, device and settings you use.

For products made from materials including titanium, precious metals, gemstones, pearls and other natural materials, minor variations may also occur between individual products.

Product images are therefore for guidance unless otherwise specifically stated.

We may continuously change our range, product descriptions and product specifications, and may discontinue certain products.

We may also limit the availability or quantity of products that can be purchased where objectively justified, for example due to stock levels, production capacity or delivery area.

This does not affect agreements already entered into.

SECTION 3 – ORDERS

When you place an order through the online store, you make an offer to purchase the selected products.

After placing your order, you will normally receive an electronic confirmation that the order has been received.

A binding purchase agreement is entered into when we have accepted your order and sent an order confirmation, unless otherwise follows from the specific ordering process or applicable law.

We reserve the right to reject or cancel an order, for example in the event of:

• obvious pricing or product errors,

• lack of stock or production capacity,

• suspected fraud or misuse,

• non-payment,

• or other objective circumstances that make it impossible or unreasonable to fulfil the order.

If we cannot fulfil an order that has already been paid for, we will refund the relevant amount.

Please review your order carefully before completing your purchase.

If you wish to change or cancel an order, you should contact us as soon as possible. The possibility of changing or cancelling may depend on whether production or processing of the order has already begun.

The right of withdrawal may be limited or excluded for certain individually manufactured or personalised products to the extent permitted by applicable law.

Further information about returns, withdrawal and refunds can be found in our return and refund policy:

https://zeezen.dk/policies/refund-policy

SECTION 4 – PRICES AND PAYMENT

All prices in the online store are displayed in the stated currency.

For sales to Danish consumers, prices include applicable VAT unless clearly stated otherwise.

Any delivery costs and other fees are disclosed before you complete your purchase.

Prices, discounts and promotions may change without notice. The price applicable to your purchase is generally the price shown when the order was placed, subject to obvious errors.

Promotions may be subject to separate terms. If the terms of a specific promotion differ from these general Terms, the promotional terms apply to that promotion.

You must provide accurate and current payment and contact information.

When paying by payment card, you confirm that you are entitled to use the relevant payment method.

Payment is processed through the payment providers shown at checkout.

SECTION 5 – SHIPPING AND DELIVERY

Available delivery methods, prices and expected delivery times are shown during the ordering process or in our delivery information.

Stated delivery times are generally expected delivery times unless we have expressly guaranteed delivery on a specific date.

We strive to deliver within the stated time frame.

However, delays may occur due to, for example, transport issues, customs processing, production conditions or other circumstances beyond our reasonable control.

For sales to consumers, we generally bear the risk for the goods until you, or a third party appointed by you who is not the carrier, have taken physical possession of the goods, in accordance with applicable law.

If you choose a carrier yourself that is not among the delivery options we offer, different rules may apply.

Further information about delivery methods, prices and expected delivery times can be found in our Shipping Policy:

https://zeezen.dk/policies/shipping-policy

SECTION 6 – INTELLECTUAL PROPERTY

Content on Zeezen’s website, including, among other things, the Zeezen name, logos, product designs, text, images, illustrations, graphics, videos, audio, product descriptions and the overall design of the website, may be protected by copyright, trademark, design rights and other intellectual property laws.

The rights belong to Zeezen, P.R. HOLDING ÅRHUS ApS, affiliated companies or relevant licensors.

You may use the website and its content for ordinary personal and non-commercial use.

You may not, without our prior written permission, reproduce, distribute, modify, publish, resell or otherwise commercially exploit our material unless permitted by applicable law.

The Zeezen name, logo, product names, designs and other identifiers may not be used in a way that could create the impression of cooperation, endorsement or a commercial connection without our permission.

Shopify’s name, logo and other identifiers belong to Shopify or their respective rights holders.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

The Services may provide access to features or tools supplied by third parties.

Such services may be subject to the third party’s own terms and privacy policies.

As a general rule, we are not responsible for third-party services or tools that we do not control, unless otherwise required by mandatory law.

You should therefore read the terms of the relevant third-party provider before using the service.

We may continuously add new features, tools and resources to the Services. Such features are also subject to these Terms unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites and services operated by third parties.

We do not necessarily control such websites and are generally not responsible for their content, availability or processing of personal data.

If you purchase products or services directly from a third party, the agreement is entered into with that third party and is subject to its terms.

Please therefore read the relevant terms and policies before completing a transaction with a third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Zeezen’s online store is technically operated using Shopify, which provides the e-commerce platform to us.

However, purchases and sales made in our online store take place between you and Zeezen/P.R. HOLDING ÅRHUS ApS.

Shopify is not the seller of the products you purchase from Zeezen, and Shopify is not a party to the purchase agreement between you and us.

To the extent permitted by applicable law, Shopify is therefore not responsible for matters relating to the actual sale of Zeezen’s products.

SECTION 10 – PROTECTION OF PERSONAL DATA

Our processing of personal data is described in our Privacy Policy, which can be found here:

https://zeezen.dk/policies/privacy-policy

Because the online store is operated via Shopify, Shopify also processes certain personal data in connection with your visit to and use of the online store.

Shopify’s relevant privacy policy can be found on Shopify’s website.

Information may also be processed by our payment, delivery, analytics and other service providers to the extent necessary to provide our Services.

Please read our Privacy Policy for further information about legal bases, recipients, any transfers to third countries and your rights.

SECTION 11 – FEEDBACK AND REVIEWS

If you voluntarily send us ideas, suggestions, reviews, images, comments or other feedback (“Feedback”), you grant us the right to use the Feedback in connection with our business to the extent that you are entitled to grant us this permission.

If the Feedback contains material that can identify you, it will be processed in accordance with our Privacy Policy and applicable data protection law.

You represent that you have the necessary rights to material you submit and that the material does not infringe third-party rights or applicable law.

Feedback must not contain, among other things, illegal, abusive, defamatory or harmful content or malware.

We may remove Feedback that, in our assessment, violates these rules or applicable law.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Errors or omissions may occasionally occur in information on the website, for example in relation to product descriptions, prices, promotions, stock status, delivery costs and delivery times.

We reserve the right to correct such errors and update information.

If an error affects an order you have already placed, we will handle this in accordance with applicable law and contact you if necessary.

In the event of obvious pricing or information errors, we may, depending on the circumstances, be entitled to cancel an order.

SECTION 13 – PROHIBITED USE

You may only use our website and Services for lawful purposes.

You may not, among other things, use the Services for:

• illegal or fraudulent purposes,

• infringing our or others’ intellectual property rights,

• harassment, threats or other unlawful conduct,

• distributing false or misleading information for the purpose of misuse,

• distributing viruses, malware or other harmful code,

• phishing, spam or other unauthorised mass communication,

• attempting to gain unauthorised access to our systems,

• circumventing security measures,

• or disrupting the normal operation of the Services.

Automated scraping, data collection or use of bots, agents or similar systems must not take place in a manner contrary to applicable law, our technical access restrictions or these Terms.

We may restrict or block access to the Services in the event of misuse or breach of these Terms.

SECTION 14 – AUTOMATED AGENTS

This section applies to software, services or systems that perform autonomous or partially autonomous actions on behalf of a user (“Agents”).

We may establish reasonable technical requirements for how Agents may access and interact with our Services.

An Agent must not:

• conceal its automated nature for the purpose of circumventing security measures,

• circumvent CAPTCHA, access restrictions or other technical security measures,

• attempt to gain unauthorised access to systems or data,

• or continue access if we have technically or expressly denied such access.

We may use technical measures to restrict automated access to our Services.

SECTION 15 – TERMINATION AND RESTRICTION OF ACCESS

We may suspend or restrict your access to parts of the Services if you materially breach these Terms, misuse the Services or engage in activities that may harm our systems, other users or third parties.

Such termination does not affect rights and obligations relating to purchases already completed unless otherwise required by applicable law.

Provisions which by their nature should continue to apply after termination remain in effect.

SECTION 16 – WARRANTIES, DEFECTS AND STATUTORY RIGHTS

We strive to ensure that information and functions on our website are accurate and available, but we cannot guarantee that the website will operate at all times without interruptions or technical errors.

This does not limit your rights when purchasing products.

Products you purchase from Zeezen as a consumer are covered by the rights you have under applicable Danish law, including rules on defects and complaints.

Nothing in these Terms limits or overrides mandatory consumer rights.

Any manufacturer warranties or other voluntary guarantees apply in addition to and do not affect your statutory rights.

SECTION 17 – LIMITATION OF LIABILITY

Zeezen/P.R. HOLDING ÅRHUS ApS is liable in accordance with applicable Danish law.

To the extent permitted by law, we are not liable for indirect losses or consequential damages that could not reasonably have been foreseen at the time the agreement was entered into.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded under applicable law.

This includes, among other things, the mandatory rights afforded to consumers under Danish and EU consumer protection law.

Equivalent limitations apply, where relevant and lawful, to our employees, partners, service providers and Shopify.

SECTION 18 – MISUSE AND LIABILITY FOR DAMAGES

You are liable for losses that, under general Danish principles of liability, you cause Zeezen or third parties through intentional or culpable unlawful use of the Services.

This provision does not impose any broader liability on you as a consumer than follows from applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is wholly or partly found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

To the extent possible, the invalid provision shall be interpreted or limited so that it comes as close as possible to its original purpose within applicable law.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If we fail to enforce a right under these Terms in a particular situation, this does not mean that we generally waive that right.

These Terms, together with the policies and terms expressly referred to, form the basis for your use of the Services.

For the purchase agreement itself, the information provided in connection with the specific order also applies, including product description, price, delivery and any special terms.

SECTION 21 – ASSIGNMENT

You may not assign your rights or obligations under these Terms in a way that conflicts with applicable law or affects our rights without our consent.

As part of, for example, a restructuring or transfer of the business, we may assign our rights and obligations, provided that this does not reduce your mandatory rights as a customer.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service and agreements entered into with Zeezen/P.R. HOLDING ÅRHUS ApS are governed by Danish law.

Any disputes shall be decided by the competent Danish courts unless otherwise follows from mandatory rules on consumer protection and jurisdiction.

If you are a consumer residing in another EU/EEA country, you retain the protection afforded by mandatory consumer law in your country of residence where this follows from applicable law.

SECTION 23 – HEADINGS

The headings in these Terms are included for convenience only and do not affect the interpretation of the provisions.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

The latest version of the Terms of Service will be available on this page.

We may update the Terms from time to time, for example as a result of changes to our Services, technology or applicable law.

Material changes will be communicated to the extent required by applicable law.

As a general rule, changes do not retroactively affect purchase agreements already entered into.

SECTION 25 – CONTACT INFORMATION

If you have questions about these Terms of Service or an order, you can contact us at:

Zeezen
Operated by P.R. HOLDING ÅRHUS ApS
CVR no.: 21265845
VAT no.: DK21265845

Online store / Zeezen:
c/o Henrik Hansen
Hovedgaden 47
6720 Fanø
Denmark

Phone: +45 28 35 05 15
Email: webonlineshop@zeezen.net

Registered company address:
P.R. HOLDING ÅRHUS ApS
Thunøgade 54, kl.
8000 Aarhus C
Denmark