SHIPPING POLICY

Delivery in Denmark

Zeezen currently delivers to addresses in Denmark.

All orders are shipped with GLS.

Delivery time

We aim to dispatch your order within 7 days of the order being placed. Once your order has been dispatched, the expected delivery time with GLS is normally 1–3 business days. The total expected delivery time is therefore up to approximately 10 days.

The stated delivery time is indicative, and delays may occasionally occur, for example due to stock availability, production, carrier capacity or other circumstances beyond our control.

If we expect a significant delay to your order, we will contact you as soon as possible using the contact details you provided when placing the order.

Shipping rates

For purchases of DKK 500 or more, we offer:

• Free delivery to a GLS parcel shop

• GLS home delivery for DKK 29

For purchases under DKK 500, delivery costs:

• GLS parcel shop: DKK 49

• GLS home delivery: DKK 79

The final shipping price is always shown at checkout before you complete your purchase.

Delivery and receipt

Once your order has been dispatched, you will normally receive delivery information from GLS.

For delivery to a parcel shop, it is the customer's responsibility to collect the parcel within the deadline stated by GLS.

If a parcel is not collected and is therefore returned to us, the customer may be charged the actual costs associated with the return shipment and any reshipment.

Incorrect or incomplete delivery address

It is the customer's responsibility to check that the name, delivery address and other delivery information are correct before completing the order.

If a parcel cannot be delivered or is returned due to an incorrect or incomplete address provided by the customer, we may charge the actual additional shipping costs associated with the return and reshipment.

Please contact us as soon as possible if you discover an error in your delivery address. If the order has not yet been dispatched, we will try to correct the information before shipment.

Custom-made and personalized items

Certain items may be custom-made according to the customer's wishes or individually adapted, for example with special measurements, engraving or other personalization.

For goods made to the customer's specifications or clearly personalized, the ordinary 14-day right of withdrawal generally does not apply.

If this applies to a specific item, it will be stated in connection with the product or the order.

Custom-made items may have a longer delivery time than our normal 7-day delivery time. If so, the expected delivery time will be stated in connection with the order or communicated to the customer.

The absence of a right of withdrawal does not affect the customer's rights if the item is defective or does not conform to what was agreed.

Delays

If your order is significantly delayed, we will, where possible, contact you with information about the expected delivery.

Your rights in the event of delay are otherwise governed by applicable Danish consumer law.

Damaged or lost shipments

If your parcel arrives visibly damaged, or if you believe your parcel has been lost in transit, please contact us as soon as possible so that we can investigate the matter with GLS.

Contact us at:

Email: webonlineshop@zeezen.net
Phone: +45 28 35 05 15

Zeezen
P.R. HOLDING ÅRHUS ApS
CVR no. 21265845